230 Jobs found

・STRATEGIC OPERATIONS GOVERNANCE (Scale: 1,000+ FTEs) -Liaise with top management to set operational goals, define strategic plans, and execute initiatives within agreed timelines. -Oversee Enterprise-scale operations (1,000+ FTEs) across multiple programs (CS, Technical Support, Sales), ensuring productivity, quality, and customer service standards are met. -Drive a culture of Root Cause Analysis (RCA) to identify systemic operational gaps. Implement data-driven solutions and state-of-the-art technologies to improve key metrics (AHT, CSAT, NPS) and profitability. ・FINANCIAL MANAGEMENT & PLANNING (P&L Ownership) -Full P&L Ownership: Prepare and manage operational budgets, ensuring alignment with financial targets and driving cost-efficiency strategies without compromising quality. -Develop revenue forecasts and analyze variances between plan and actual results to minimize leakage. -Oversee strategic resource allocation for current operations and potential business opportunities, including manpower, facilities, and systems. ・CLIENT RELATIONSHIP & BUSINESS GROWTH -Cultivate strong strategic partnerships with clients, ensuring needs are met and concerns are addressed promptly. -Propose new services and solutions based on customer insights, industry trends, and market analysis (local and global). -Lead Transition & Ramp-up for large-scale accounts, ensuring a seamless shift from implementation to steady-state operations. -Negotiate operational and commercial terms, including pricing, to support client and company objectives. ・TEAM DEVELOPMENT -Build a self-sustaining team capable of continuous improvement, innovation, and problem-solving. -Mentor and develop Managers and Senior Managers to perform with fairness, integrity, and alignment with management philosophy. -Promote upskilling and succession planning to ensure long-term operational excellence. -Task Frequency (Scope of Work) 【DAILY】 -Monitor and address critical operational issues promptly. -Review high-level escalations from clients and internal teams. 【WEEKLY / MONTHLY / QUARTERLY / ANNUALLY】 -Oversee Workforce Forecasting and daily staffing/workflow requirements. -Review and update operational processes based on client requirements and internal assessments (RCA results). -Conduct performance reviews and share business performance reports with stakeholders (Clients & Global Leadership). -Plan and manage annual budgets and forecasts. -Lead operational audits and ensure compliance with service standards.

・Assist the marketing activities for the head office or overseas members by well communicating with local customers. ・Closely follow up the negotiations between the head office and customers. ・Conduct market research on the demand & supply of steel products, price trends, competitor's movements, etc., and report to the sales and market team. ・Collect information on related steel demand, especially ODA or infrastructure projects, by communicating with customers and researching newspapers and the web.

Be part of a leading Japanese manufacturing company that produces high-quality precision and flexible electronic components used by major global brands in the technology and automotive industries. Work in a professional, innovative, and people-oriented environment that values teamwork and continuous growth. The Production Planner is responsible for creating, maintaining, and optimizing production schedules to ensure customer satisfaction while maximizing efficiency and minimizing costs. This position involves close coordination with production, procurement, and logistics teams to ensure smooth operations and timely delivery. 【Responsibilities】 • Plan, implement, and monitor production schedules based on customer demand and shipment deadlines. • Coordinate with production teams to establish priorities and allocate resources efficiently. • Analyze demand data to generate accurate production forecasts. • Ensure materials, manpower, and equipment are ready to meet production goals. • Communicate production schedules and changes across departments. • Monitor and control inventory levels to prevent shortages or excess. • Prepare production reports and recommend process improvements. • Support continuous improvement initiatives to enhance productivity and reduce lead times.

You will be responsible for interpretation and translation tasks at the water treatment plant construction site and for project-related communications. - Interpretation: Facilitate verbal communication between Korean representatives and local Filipino staff (including Japanese staff) at the construction site and office. - Translation: Translate relevant documents (Technical terminology regarding water treatment can be learned after joining). - Support: Provide general support to ensure smooth on-site operations and communication flow.

・OPERATIONS  Benchmark client's competitors, and provide better solution to clients and customers  Able to upsell/cross-sell to the clients to enrich the business features which can add values to their in-house business strategies ・TEAM DEVELOPMENT  Always seek ways to develop the performances of the supervisors and direct reports through upskilling initiatives  Able to control over the pace and direction of an initiative for operational improvements and sustainability ・CLIENT RELATIONSHIP  Reflect good understanding about customer needs and client’s business to ensure the business solutions are matched  Able to propose new services/business proposition based on client business plan in order to contribute to client business expansion ・BUSINESS PLANNING  Able to plan and maximize team performances within the budget allocated  Drive the approaches and strategies towards realizing the business plan ・DAILY  Develop and improve coaching skills of all leaders  Manage escalated transactions from clients/customers/team members  Review, plan and update leave requests from all levels ・WEEKLY/ MONTHLY/ QUARTERLY/ANNUALY  Update team members on process and policies changes rolled out by client  Participate/Organize weekly meeting on project updates  Complete the needs of reporting such as Operations Health Check, EWS Process & it’s Analysis etc  Able to compute profit and loss of the project  Address and manage attrition consistently and continuously discuss the progress and ways to improve with Operations ・OTHERS Always seek ways to have discussion on Probationary Scorecard, Operational Policies, setting of expectations etc for further improvements • Prepare, develop and present project’s performances to client

- Handle Inside Sales and Customer Service operations for existing clients. - Account Volume: Handle approximately 20 accounts per person. Key Responsibilities: - In-House Sales to assist with the business expansion by acquiring new business from existing customers and gaining new clients for international forwarding. - Respond to customer inquiries by email and phone. - Progress control and schedule adjustment of import and export cargo. - Quotation preparation, invoice processing, and related paperwork. - Directing and coordinating with in-house customs clearance teams and delivery (trucking) teams. - Adjust business flow and operations according to the balance of cargo volume.

・OPERATIONS  Manage the operational floor and implement business plans to optimize seat utilization and workforce efficiency.  Drive adherence to industry best practices to enhance service delivery and identify opportunities for business expansion.  Ensure service level agreements (SLAs), key performance indicators (KPIs), and client expectations are consistently met or exceeded. ・TEAM DEVELOPMENT  Develop and implement strategic plans for continuous upskilling and talent development within the team.  Foster team synergy through structured career development paths, regular performance evaluations, and mentorship programs.  Promote a culture of collaboration, accountability, and innovation to drive high-performing teams. ・CLIENT RELATIONSHIP  Strengthen client relationships through effective communication, understanding client needs, and delivering tailored solutions.  Act as a trusted advisor to clients, providing actionable insights and strategies for their business growth and expansion.  Ensure transparency and alignment between client objectives and operational deliverables. ・BUSINESS PLANNING  Develop and execute comprehensive business strategies to optimize revenues, control costs, and ensure profitability.  Design sustainable business expansion plans, considering market trends, client opportunities, and resource optimization.  Conduct regular business reviews and align operational strategies with organizational goals. ・DAILY  Develop and enhance the coaching skills of all leaders to ensure effective mentorship and talent development.  Handle escalated transactions from clients, customers, or team members, ensuring swift resolution and alignment with company standards.  Monitor and review operational performance metrics, ensuring daily targets and SLAs are consistently met.  Plan and approve leave requests from all levels, ensuring proper workforce coverage and adherence to scheduling needs.  Conduct quick stand-up meetings or huddles to communicate immediate priorities or address operational issues. ・WEEKLY/ MONTHLY/ QUARTERLY/ANNUALY  Update team members on process and policy changes, ensuring alignment with client and organizational requirements.  Participate in or organize weekly meetings to discuss project updates, process improvements, and team performance.  Oversee and prepare detailed reports, such as Operations Health Check, Early Warning System (EWS) analysis, and other key performance reviews.  Analyze and compute project profit and loss, providing actionable insights for budget optimization and cost control.  Conduct regular attrition analyses, collaborating with operations teams to identify trends and implement retention strategies.  Lead performance reviews with team leaders, offering actionable feedback and guidance to meet long-term goals.  Plan and execute quarterly business reviews (QBRs) with clients and stakeholders, ensuring transparency and alignment with objectives. ・OTHERS  Facilitate discussions on probationary scorecards, operational policies, and expectations to promote continuous improvement.  Prepare, develop, and present comprehensive project performance updates and recommendations to clients and senior management.  Regularly evaluate team capacity and recommend staffing adjustments to meet dynamic project needs.  Stay informed on industry trends and provide strategic recommendations for innovations and process improvements.  Support the design and implementation of employee engagement initiatives to boost morale and productivity.

System Specialist Job Description System Administration: 1. Install, configure, and maintain operating systems (Windows/Linux), servers, and enterprise applications. 2. Monitor system performance, troubleshoot issues, and ensure high availability. 3. Perform regular system updates, patches, and backups. System Development: 4. Implement the strict practice of Software Development Life Cycle (SDLC). 5. Deploy new systems and provide maintenance, additional features to the existing systems. System Analysis:

Main Job Responsibilities: In this role, you will act as a Bridge Project Manager for the implementation of the "Oracle NetSuite" cloud ERP package, dedicated to solving the business challenges of our Japanese clients. Requirements Definition: ・You will conduct interviews with Japanese clients in Japanese to understand their business requirements and challenges, and accurately define the system specifications. Bridge & Liaison: ・You will be responsible for accurately communicating the client's requests to our Filipino engineering team in Makati using English or Tagalog. Conversely, you will provide feedback, including questions and suggestions from the development team, back to the client in Japanese. Project Management: ・You will oversee the entire development project, including managing progress, tracking issues, and performing risk management to ensure timely delivery. Client Reporting: ・You will build and maintain a strong relationship of trust with the client by providing regular project status reports. Business Travel: ・Please note that business travel to Japan may be required depending on project needs.

Responsibilities: Conduct product presentations, demonstrations, and technical consultations to clients. Prepare and submit sales quotations, proposals, and technical documents. Identify customer needs and recommend appropriate Brila products or solutions. Build and maintain strong relationships with new and existing clients.