187 Jobs found

・STRATEGIC OPERATIONS GOVERNANCE (Scale: 1,000+ FTEs) -Liaise with top management to set operational goals, define strategic plans, and execute initiatives within agreed timelines. -Oversee Enterprise-scale operations (1,000+ FTEs) across multiple programs (CS, Technical Support, Sales), ensuring productivity, quality, and customer service standards are met. -Drive a culture of Root Cause Analysis (RCA) to identify systemic operational gaps. Implement data-driven solutions and state-of-the-art technologies to improve key metrics (AHT, CSAT, NPS) and profitability. ・FINANCIAL MANAGEMENT & PLANNING (P&L Ownership) -Full P&L Ownership: Prepare and manage operational budgets, ensuring alignment with financial targets and driving cost-efficiency strategies without compromising quality. -Develop revenue forecasts and analyze variances between plan and actual results to minimize leakage. -Oversee strategic resource allocation for current operations and potential business opportunities, including manpower, facilities, and systems. ・CLIENT RELATIONSHIP & BUSINESS GROWTH -Cultivate strong strategic partnerships with clients, ensuring needs are met and concerns are addressed promptly. -Propose new services and solutions based on customer insights, industry trends, and market analysis (local and global). -Lead Transition & Ramp-up for large-scale accounts, ensuring a seamless shift from implementation to steady-state operations. -Negotiate operational and commercial terms, including pricing, to support client and company objectives. ・TEAM DEVELOPMENT -Build a self-sustaining team capable of continuous improvement, innovation, and problem-solving. -Mentor and develop Managers and Senior Managers to perform with fairness, integrity, and alignment with management philosophy. -Promote upskilling and succession planning to ensure long-term operational excellence. -Task Frequency (Scope of Work) 【DAILY】 -Monitor and address critical operational issues promptly. -Review high-level escalations from clients and internal teams. 【WEEKLY / MONTHLY / QUARTERLY / ANNUALLY】 -Oversee Workforce Forecasting and daily staffing/workflow requirements. -Review and update operational processes based on client requirements and internal assessments (RCA results). -Conduct performance reviews and share business performance reports with stakeholders (Clients & Global Leadership). -Plan and manage annual budgets and forecasts. -Lead operational audits and ensure compliance with service standards.

・OPERATIONS :  Benchmark client's competitors, and provide better solution to clients and customers  Able to upsell/cross-sell to the clients to enrich the business features which can add values to their in-house business strategies ・TEAM DEVELOPMENT :  Always seek ways to develop the performances of the supervisors and direct reports through upskilling initiatives  Able to control over the pace and direction of an initiative for operational improvements and sustainability ・CLIENT RELATIONSHIP :  Reflect good understanding about customer needs and client’s business to ensure the business solutions are matched  Able to propose new services/business proposition based on client business plan in order to contribute to client business expansion ・BUSINESS PLANNING :  Able to plan and maximize team performances within the budget allocated  Drive the approaches and strategies towards realizing the business plan Daily: ・Develop coaching skills of leaders. ・Manage escalated transactions from clients or customers. ・Review and plan leave requests. Weekly / Monthly / Quarterly: ・Update the team on process/policy changes from the client. ・Organize weekly project update meetings. ・Complete reporting needs (Operations Health Check, EWS Process analysis). ・Compute Profit and Loss (P&L) for the project. ・Manage attrition consistently and discuss improvement methods. Other: ・Conduct discussions on probationary scorecards and operational policies. ・Prepare and present project performance to the client

・OPERATIONS  Benchmark client's competitors, and provide better solution to clients and customers  Able to upsell/cross-sell to the clients to enrich the business features which can add values to their in-house business strategies ・TEAM DEVELOPMENT  Always seek ways to develop the performances of the supervisors and direct reports through upskilling initiatives  Able to control over the pace and direction of an initiative for operational improvements and sustainability ・CLIENT RELATIONSHIP  Reflect good understanding about customer needs and client’s business to ensure the business solutions are matched  Able to propose new services/business proposition based on client business plan in order to contribute to client business expansion ・BUSINESS PLANNING  Able to plan and maximize team performances within the budget allocated  Drive the approaches and strategies towards realizing the business plan ・DAILY  Develop and improve coaching skills of all leaders  Manage escalated transactions from clients/customers/team members  Review, plan and update leave requests from all levels ・WEEKLY/ MONTHLY/ QUARTERLY/ANNUALY  Update team members on process and policies changes rolled out by client  Participate/Organize weekly meeting on project updates  Complete the needs of reporting such as Operations Health Check, EWS Process & it’s Analysis etc  Able to compute profit and loss of the project  Address and manage attrition consistently and continuously discuss the progress and ways to improve with Operations ・OTHERS Always seek ways to have discussion on Probationary Scorecard, Operational Policies, setting of expectations etc for further improvements • Prepare, develop and present project’s performances to client

・OPERATIONS  Manage the operational floor and implement business plans to optimize seat utilization and workforce efficiency.  Drive adherence to industry best practices to enhance service delivery and identify opportunities for business expansion.  Ensure service level agreements (SLAs), key performance indicators (KPIs), and client expectations are consistently met or exceeded. ・TEAM DEVELOPMENT  Develop and implement strategic plans for continuous upskilling and talent development within the team.  Foster team synergy through structured career development paths, regular performance evaluations, and mentorship programs.  Promote a culture of collaboration, accountability, and innovation to drive high-performing teams. ・CLIENT RELATIONSHIP  Strengthen client relationships through effective communication, understanding client needs, and delivering tailored solutions.  Act as a trusted advisor to clients, providing actionable insights and strategies for their business growth and expansion.  Ensure transparency and alignment between client objectives and operational deliverables. ・BUSINESS PLANNING  Develop and execute comprehensive business strategies to optimize revenues, control costs, and ensure profitability.  Design sustainable business expansion plans, considering market trends, client opportunities, and resource optimization.  Conduct regular business reviews and align operational strategies with organizational goals. ・DAILY  Develop and enhance the coaching skills of all leaders to ensure effective mentorship and talent development.  Handle escalated transactions from clients, customers, or team members, ensuring swift resolution and alignment with company standards.  Monitor and review operational performance metrics, ensuring daily targets and SLAs are consistently met.  Plan and approve leave requests from all levels, ensuring proper workforce coverage and adherence to scheduling needs.  Conduct quick stand-up meetings or huddles to communicate immediate priorities or address operational issues. ・WEEKLY/ MONTHLY/ QUARTERLY/ANNUALY  Update team members on process and policy changes, ensuring alignment with client and organizational requirements.  Participate in or organize weekly meetings to discuss project updates, process improvements, and team performance.  Oversee and prepare detailed reports, such as Operations Health Check, Early Warning System (EWS) analysis, and other key performance reviews.  Analyze and compute project profit and loss, providing actionable insights for budget optimization and cost control.  Conduct regular attrition analyses, collaborating with operations teams to identify trends and implement retention strategies.  Lead performance reviews with team leaders, offering actionable feedback and guidance to meet long-term goals.  Plan and execute quarterly business reviews (QBRs) with clients and stakeholders, ensuring transparency and alignment with objectives. ・OTHERS  Facilitate discussions on probationary scorecards, operational policies, and expectations to promote continuous improvement.  Prepare, develop, and present comprehensive project performance updates and recommendations to clients and senior management.  Regularly evaluate team capacity and recommend staffing adjustments to meet dynamic project needs.  Stay informed on industry trends and provide strategic recommendations for innovations and process improvements.  Support the design and implementation of employee engagement initiatives to boost morale and productivity.

Responsible for CEBU area distributor KPI 1.Acehave the target of responsible area 2.Increase the distribution of Drag store 3.Increase the distribution of Sali-Sali store 4.Excute the Promotion & Incentive campaging 5.Make a acurate forecast 6.List in the items to the local Super market 1, Report to Branch manager directory 2, There are 2 conuter part for GT sales 3, Some future, expect one person to be a manager of GT

Job Overview ・We are looking for a leader to propose Japanese-quality orthodontic mouthpieces (aligners) and dental lab products to dental clinics across the Philippines. You will also manage a sales and support team of approximately 10 members. ・This is not a simple route-sales position. We expect a "Playing Manager" who can actively propose solutions to large corporate accounts and KOLs (Key Opinion Leaders) while simultaneously managing the team’s numerical targets and performance. Specific Duties & Responsibilities 1. Sales Activities (50% New Business / 50% Existing Account Management) ・Corporate & New Business Development (50%): ・Negotiate comprehensive contracts and proposals with headquarters of large Dental Chains. ・Build relationships with influential industry figures (prominent doctors, Dental Association officials). ・Promote partnerships with distributors and partner companies. ・Existing Client Retention & Expansion (50%): ・Follow up with contracted clinics, provide consulting to promote product usage (upselling), and propose new products. ・Troubleshooting (Critical): Act as the responsible party for handling claims (delivery, quality, staff correspondence). This involves rushing to clinics to apologize to doctors, proposing solutions, and restoring trust. 2. Team Management ・Manage and train a team of 10 (5 Sales Staff + 5 Clinic Support Staff). ・Conduct OJT (On-the-Job Training) and ride-alongs with underperforming staff to provide improvement guidance. ・Labor management (resolving conflicts between staff and managing motivation). ・Note: As the organization has a high ratio of female staff, experience in managing female teams is highly valued. 3. Seminars & Presentation Operations ・Plan and operate monthly seminars for doctors (approx. 50–60 attendees). ・Conduct product presentations in English (presenting to large groups of doctors to secure contracts).

・OPERATIONS  Manage the operational floor and implement business plans to optimize seat utilization and workforce efficiency.  Drive adherence to industry best practices to enhance service delivery and identify opportunities for business expansion.  Ensure service level agreements (SLAs), key performance indicators (KPIs), and client expectations are consistently met or exceeded. ・TEAM DEVELOPMENT  Develop and implement strategic plans for continuous upskilling and talent development within the team.  Foster team synergy through structured career development paths, regular performance evaluations, and mentorship programs.  Promote a culture of collaboration, accountability, and innovation to drive high-performing teams. ・CLIENT RELATIONSHIP  Strengthen client relationships through effective communication, understanding client needs, and delivering tailored solutions.  Act as a trusted advisor to clients, providing actionable insights and strategies for their business growth and expansion.  Ensure transparency and alignment between client objectives and operational deliverables. ・BUSINESS PLANNING  Develop and execute comprehensive business strategies to optimize revenues, control costs, and ensure profitability.  Design sustainable business expansion plans, considering market trends, client opportunities, and resource optimization.  Conduct regular business reviews and align operational strategies with organizational goals. ・DAILY  Develop and enhance the coaching skills of all leaders to ensure effective mentorship and talent development.  Handle escalated transactions from clients, customers, or team members, ensuring swift resolution and alignment with company standards.  Monitor and review operational performance metrics, ensuring daily targets and SLAs are consistently met.  Plan and approve leave requests from all levels, ensuring proper workforce coverage and adherence to scheduling needs.  Conduct quick stand-up meetings or huddles to communicate immediate priorities or address operational issues. ・WEEKLY/ MONTHLY/ QUARTERLY/ANNUALY  Update team members on process and policy changes, ensuring alignment with client and organizational requirements.  Participate in or organize weekly meetings to discuss project updates, process improvements, and team performance.  Oversee and prepare detailed reports, such as Operations Health Check, Early Warning System (EWS) analysis, and other key performance reviews.  Analyze and compute project profit and loss, providing actionable insights for budget optimization and cost control.  Conduct regular attrition analyses, collaborating with operations teams to identify trends and implement retention strategies.  Lead performance reviews with team leaders, offering actionable feedback and guidance to meet long-term goals.  Plan and execute quarterly business reviews (QBRs) with clients and stakeholders, ensuring transparency and alignment with objectives. ・OTHERS  Facilitate discussions on probationary scorecards, operational policies, and expectations to promote continuous improvement.  Prepare, develop, and present comprehensive project performance updates and recommendations to clients and senior management.  Regularly evaluate team capacity and recommend staffing adjustments to meet dynamic project needs.  Stay informed on industry trends and provide strategic recommendations for innovations and process improvements.  Support the design and implementation of employee engagement initiatives to boost morale and productivity.

・Assist the marketing activities for the head office or overseas members by well communicating with local customers. ・Closely follow up the negotiations between the head office and customers. ・Conduct market research on the demand & supply of steel products, price trends, competitor's movements, etc., and report to the sales and market team. ・Collect information on related steel demand, especially ODA or infrastructure projects, by communicating with customers and researching newspapers and the web.

You will be responsible for interpretation and translation tasks at the water treatment plant construction site and for project-related communications. - Interpretation: Facilitate verbal communication between Korean representatives and local Filipino staff (including Japanese staff) at the construction site and office. - Translation: Translate relevant documents (Technical terminology regarding water treatment can be learned after joining). - Support: Provide general support to ensure smooth on-site operations and communication flow.

- Generation of new business ideas and strategic planning. - Market research, analysis, and business plan formulation. Conduct investigative activities toward verification and commercialization; formulate comprehensive business plans. - Launch and promotion of verification projects - Relationship building and negotiation with relevant government agencies and organizations. Includes the Department of Agriculture (DA), National Irrigation Administration (NIA), and other national and local government bodies. - Execution of other tasks related to new business development. In performing the above duties, the candidate shall follow instructions from Kubota, the local project team, and local subsidiaries as appropriate.