190 Jobs found

・OPERATIONS :  Benchmark client's competitors, and provide better solution to clients and customers  Able to upsell/cross-sell to the clients to enrich the business features which can add values to their in-house business strategies ・TEAM DEVELOPMENT :  Always seek ways to develop the performances of the supervisors and direct reports through upskilling initiatives  Able to control over the pace and direction of an initiative for operational improvements and sustainability ・CLIENT RELATIONSHIP :  Reflect good understanding about customer needs and client’s business to ensure the business solutions are matched  Able to propose new services/business proposition based on client business plan in order to contribute to client business expansion ・BUSINESS PLANNING :  Able to plan and maximize team performances within the budget allocated  Drive the approaches and strategies towards realizing the business plan Daily: ・Develop coaching skills of leaders. ・Manage escalated transactions from clients or customers. ・Review and plan leave requests. Weekly / Monthly / Quarterly: ・Update the team on process/policy changes from the client. ・Organize weekly project update meetings. ・Complete reporting needs (Operations Health Check, EWS Process analysis). ・Compute Profit and Loss (P&L) for the project. ・Manage attrition consistently and discuss improvement methods. Other: ・Conduct discussions on probationary scorecards and operational policies. ・Prepare and present project performance to the client

・STRATEGIC OPERATIONS GOVERNANCE (Scale: 1,000+ FTEs) -Liaise with top management to set operational goals, define strategic plans, and execute initiatives within agreed timelines. -Oversee Enterprise-scale operations (1,000+ FTEs) across multiple programs (CS, Technical Support, Sales), ensuring productivity, quality, and customer service standards are met. -Drive a culture of Root Cause Analysis (RCA) to identify systemic operational gaps. Implement data-driven solutions and state-of-the-art technologies to improve key metrics (AHT, CSAT, NPS) and profitability. ・FINANCIAL MANAGEMENT & PLANNING (P&L Ownership) -Full P&L Ownership: Prepare and manage operational budgets, ensuring alignment with financial targets and driving cost-efficiency strategies without compromising quality. -Develop revenue forecasts and analyze variances between plan and actual results to minimize leakage. -Oversee strategic resource allocation for current operations and potential business opportunities, including manpower, facilities, and systems. ・CLIENT RELATIONSHIP & BUSINESS GROWTH -Cultivate strong strategic partnerships with clients, ensuring needs are met and concerns are addressed promptly. -Propose new services and solutions based on customer insights, industry trends, and market analysis (local and global). -Lead Transition & Ramp-up for large-scale accounts, ensuring a seamless shift from implementation to steady-state operations. -Negotiate operational and commercial terms, including pricing, to support client and company objectives. ・TEAM DEVELOPMENT -Build a self-sustaining team capable of continuous improvement, innovation, and problem-solving. -Mentor and develop Managers and Senior Managers to perform with fairness, integrity, and alignment with management philosophy. -Promote upskilling and succession planning to ensure long-term operational excellence. -Task Frequency (Scope of Work) 【DAILY】 -Monitor and address critical operational issues promptly. -Review high-level escalations from clients and internal teams. 【WEEKLY / MONTHLY / QUARTERLY / ANNUALLY】 -Oversee Workforce Forecasting and daily staffing/workflow requirements. -Review and update operational processes based on client requirements and internal assessments (RCA results). -Conduct performance reviews and share business performance reports with stakeholders (Clients & Global Leadership). -Plan and manage annual budgets and forecasts. -Lead operational audits and ensure compliance with service standards.

・OPERATIONS  Manage the operational floor and implement business plans to optimize seat utilization and workforce efficiency.  Drive adherence to industry best practices to enhance service delivery and identify opportunities for business expansion.  Ensure service level agreements (SLAs), key performance indicators (KPIs), and client expectations are consistently met or exceeded. ・TEAM DEVELOPMENT  Develop and implement strategic plans for continuous upskilling and talent development within the team.  Foster team synergy through structured career development paths, regular performance evaluations, and mentorship programs.  Promote a culture of collaboration, accountability, and innovation to drive high-performing teams. ・CLIENT RELATIONSHIP  Strengthen client relationships through effective communication, understanding client needs, and delivering tailored solutions.  Act as a trusted advisor to clients, providing actionable insights and strategies for their business growth and expansion.  Ensure transparency and alignment between client objectives and operational deliverables. ・BUSINESS PLANNING  Develop and execute comprehensive business strategies to optimize revenues, control costs, and ensure profitability.  Design sustainable business expansion plans, considering market trends, client opportunities, and resource optimization.  Conduct regular business reviews and align operational strategies with organizational goals. ・DAILY  Develop and enhance the coaching skills of all leaders to ensure effective mentorship and talent development.  Handle escalated transactions from clients, customers, or team members, ensuring swift resolution and alignment with company standards.  Monitor and review operational performance metrics, ensuring daily targets and SLAs are consistently met.  Plan and approve leave requests from all levels, ensuring proper workforce coverage and adherence to scheduling needs.  Conduct quick stand-up meetings or huddles to communicate immediate priorities or address operational issues. ・WEEKLY/ MONTHLY/ QUARTERLY/ANNUALY  Update team members on process and policy changes, ensuring alignment with client and organizational requirements.  Participate in or organize weekly meetings to discuss project updates, process improvements, and team performance.  Oversee and prepare detailed reports, such as Operations Health Check, Early Warning System (EWS) analysis, and other key performance reviews.  Analyze and compute project profit and loss, providing actionable insights for budget optimization and cost control.  Conduct regular attrition analyses, collaborating with operations teams to identify trends and implement retention strategies.  Lead performance reviews with team leaders, offering actionable feedback and guidance to meet long-term goals.  Plan and execute quarterly business reviews (QBRs) with clients and stakeholders, ensuring transparency and alignment with objectives. ・OTHERS  Facilitate discussions on probationary scorecards, operational policies, and expectations to promote continuous improvement.  Prepare, develop, and present comprehensive project performance updates and recommendations to clients and senior management.  Regularly evaluate team capacity and recommend staffing adjustments to meet dynamic project needs.  Stay informed on industry trends and provide strategic recommendations for innovations and process improvements.  Support the design and implementation of employee engagement initiatives to boost morale and productivity.

・OPERATIONS  Benchmark client's competitors, and provide better solution to clients and customers  Able to upsell/cross-sell to the clients to enrich the business features which can add values to their in-house business strategies ・TEAM DEVELOPMENT  Always seek ways to develop the performances of the supervisors and direct reports through upskilling initiatives  Able to control over the pace and direction of an initiative for operational improvements and sustainability ・CLIENT RELATIONSHIP  Reflect good understanding about customer needs and client’s business to ensure the business solutions are matched  Able to propose new services/business proposition based on client business plan in order to contribute to client business expansion ・BUSINESS PLANNING  Able to plan and maximize team performances within the budget allocated  Drive the approaches and strategies towards realizing the business plan ・DAILY  Develop and improve coaching skills of all leaders  Manage escalated transactions from clients/customers/team members  Review, plan and update leave requests from all levels ・WEEKLY/ MONTHLY/ QUARTERLY/ANNUALY  Update team members on process and policies changes rolled out by client  Participate/Organize weekly meeting on project updates  Complete the needs of reporting such as Operations Health Check, EWS Process & it’s Analysis etc  Able to compute profit and loss of the project  Address and manage attrition consistently and continuously discuss the progress and ways to improve with Operations ・OTHERS Always seek ways to have discussion on Probationary Scorecard, Operational Policies, setting of expectations etc for further improvements • Prepare, develop and present project’s performances to client

Basic Functions: Reports to the Project Manager. Assist in the preparation of drawings (revision, site coordination, methodology), documents (material request, document transmittal), filling/clerical work necessary for the Septage Management of Metro Cebu Water District project design. If we evaluate the skill and attitude of work CAD Operator Job Description: 1) Reports to Project Manager; 2) Generates all CAD related drawings such as, but is not limited to: a. Basic Engineering Drawings; b. Methodology illustrations; c. On-site Instruction Sketches; 3) Maintain and compiles CAD Electronic file per project;

> Gather technical requirements and manage the development of high to low-level designs, drawing plans, and shop drawings. > Design systems including structured cabling, power, and grounding cabling. > Supervise the installation works for system components, including turnstiles, automatic gates, BMS, access control systems, structured cabling, fiber optic, network switches, and UPS. > Coordinate and communicate with project stakeholders. > Work directly with customers and contractors on-site. > Supervise vendors and suppliers/principals for contracted scope of installation. > Ensure adherence to health and safety policies on-site. > Manage the completion of project documents, submission to customers, and project acceptance. > Support project engineers and project managers in planning, scheduling, and executing project tasks. > Assist in troubleshooting and resolving technical issues during installation and post installation phases. > Design cabling systems and prepare Bill of Quantities (BOQ) for projects. > Report to the Project Engineer and/or Project Manager.

I. JOB SUMMARY The IT Manager is responsible for planning, implementing, and managing the company’s information technology systems and infrastructure. This includes ensuring network security, managing IT projects, maintaining business software, and supporting users to achieve operational efficiency. The role ensures that technology supports the organization’s goals and compliance standards effectively. II. DUTIES AND RESPONSIBILITIES A. IT Operations and Infrastructure > Oversee the installation, configuration, and maintenance of computer hardware, software, networks, and servers. > Ensure network stability, data security, and system availability at all times. > Manage backups, data recovery, and disaster recovery plans. > Monitor and maintain email systems, CCTV, GPS tracking systems, and internal communication tools. B. Systems Administration and Support > Supervise daily technical support operations, ensuring quick response to IT-related issues. > Evaluate and implement new technologies or software that improve efficiency. > Maintain and update company databases, ERP, and accounting systems in coordination with concerned departments. > Oversee inventory and maintenance of IT equipment and peripherals. C. Cybersecurity and Compliance > Implement and enforce IT policies, data protection protocols, and access controls. > Conduct regular security assessments and ensure antivirus and firewall systems are updated. > Protect confidential company and client information from unauthorized access or cyber threats. > Ensure compliance with data privacy laws (e.g., Data Privacy Act of 2012). D. Planning and Budgeting > Develop and manage the IT budget, including purchases, licenses, and maintenance costs. > Prepare and present IT improvement plans and reports to management. > Ensure cost-effective use of technology resources. E. Leadership and Coordination > Lead and mentor IT staff; assign tasks, evaluate performance, and provide training. > Coordinate with all departments to assess and support their technology needs. > Liaise with external vendors, service providers, and consultants for IT solutions.

• Develop and optimize manufacturing processes to minimize costs while maximizing productivity and quality. • Perform dimensional and visual inspections using appropriate measuring tools (e.g., calipers, micrometers, gauges). • Identify and resolve issues in manufacturing processes, using analytical and systematic approaches to improve efficiency.

We are a leading company in the field of industrial solutions, specializing in providing high-quality boilers and energy-efficient solutions for various industries. With a commitment to innovation and sustainability, we pride ourselves on delivering cutting-edge technologies and reliable services to meet our customers' needs. As a part of our expansion in the Philippines, we are looking for a dedicated Engineer/Technician to join our team and support the maintenance of our products and services. We are currently seeking a skilled Engineer or Technician to join our team and contribute to the maintenance of boilers. This is an exciting opportunity for someone with experience in mechanical maintenance and a passion for safety. If you are looking for a role that allows you to utilize your technical skills and work in a dynamic, hands-on environment, this could be the perfect fit for you! 【Responsibilities】 ・Boiler Maintenance – Conduct regular boiler inspections, commissioning, troubleshooting, and repairs to ensure optimal performance. ・Water Treatment – Operate and maintain water treatment facilities for boilers. ・Customer Support – Address customer concerns on a daily basis. ・Estimates & Proposals – Prepare and submit accurate cost estimates and service proposals for maintenance projects to help achieve company sales targets. ・Vehicle Operation – Drive maintenance vehicles to transport equipment and materials to job sites. ・On-Site Work – Travel to various locations for fieldwork, including water sampling and site inspections.

• Preparation, planning, and checking of E&I Construction Drawings related to Bidding Projects such as; Main Cable Route Drawing, Cable Tray Layout, Equipment Arrangement Drawing, Cable Tray Size Calculation, Cable Sizing, etc. for Waste-to-Energy Plants, Oil & Gas Processing Plants, and other Environmental/Energy related plants.