193 Jobs found

・OPERATIONS  Manage the operational floor and implement business plans to optimize seat utilization and workforce efficiency.  Drive adherence to industry best practices to enhance service delivery and identify opportunities for business expansion.  Ensure service level agreements (SLAs), key performance indicators (KPIs), and client expectations are consistently met or exceeded. ・TEAM DEVELOPMENT  Develop and implement strategic plans for continuous upskilling and talent development within the team.  Foster team synergy through structured career development paths, regular performance evaluations, and mentorship programs.  Promote a culture of collaboration, accountability, and innovation to drive high-performing teams. ・CLIENT RELATIONSHIP  Strengthen client relationships through effective communication, understanding client needs, and delivering tailored solutions.  Act as a trusted advisor to clients, providing actionable insights and strategies for their business growth and expansion.  Ensure transparency and alignment between client objectives and operational deliverables. ・BUSINESS PLANNING  Develop and execute comprehensive business strategies to optimize revenues, control costs, and ensure profitability.  Design sustainable business expansion plans, considering market trends, client opportunities, and resource optimization.  Conduct regular business reviews and align operational strategies with organizational goals. ・DAILY  Develop and enhance the coaching skills of all leaders to ensure effective mentorship and talent development.  Handle escalated transactions from clients, customers, or team members, ensuring swift resolution and alignment with company standards.  Monitor and review operational performance metrics, ensuring daily targets and SLAs are consistently met.  Plan and approve leave requests from all levels, ensuring proper workforce coverage and adherence to scheduling needs.  Conduct quick stand-up meetings or huddles to communicate immediate priorities or address operational issues. ・WEEKLY/ MONTHLY/ QUARTERLY/ANNUALY  Update team members on process and policy changes, ensuring alignment with client and organizational requirements.  Participate in or organize weekly meetings to discuss project updates, process improvements, and team performance.  Oversee and prepare detailed reports, such as Operations Health Check, Early Warning System (EWS) analysis, and other key performance reviews.  Analyze and compute project profit and loss, providing actionable insights for budget optimization and cost control.  Conduct regular attrition analyses, collaborating with operations teams to identify trends and implement retention strategies.  Lead performance reviews with team leaders, offering actionable feedback and guidance to meet long-term goals.  Plan and execute quarterly business reviews (QBRs) with clients and stakeholders, ensuring transparency and alignment with objectives. ・OTHERS  Facilitate discussions on probationary scorecards, operational policies, and expectations to promote continuous improvement.  Prepare, develop, and present comprehensive project performance updates and recommendations to clients and senior management.  Regularly evaluate team capacity and recommend staffing adjustments to meet dynamic project needs.  Stay informed on industry trends and provide strategic recommendations for innovations and process improvements.  Support the design and implementation of employee engagement initiatives to boost morale and productivity.

・OPERATIONS :  Benchmark client's competitors, and provide better solution to clients and customers  Able to upsell/cross-sell to the clients to enrich the business features which can add values to their in-house business strategies ・TEAM DEVELOPMENT :  Always seek ways to develop the performances of the supervisors and direct reports through upskilling initiatives  Able to control over the pace and direction of an initiative for operational improvements and sustainability ・CLIENT RELATIONSHIP :  Reflect good understanding about customer needs and client’s business to ensure the business solutions are matched  Able to propose new services/business proposition based on client business plan in order to contribute to client business expansion ・BUSINESS PLANNING :  Able to plan and maximize team performances within the budget allocated  Drive the approaches and strategies towards realizing the business plan Daily: ・Develop coaching skills of leaders. ・Manage escalated transactions from clients or customers. ・Review and plan leave requests. Weekly / Monthly / Quarterly: ・Update the team on process/policy changes from the client. ・Organize weekly project update meetings. ・Complete reporting needs (Operations Health Check, EWS Process analysis). ・Compute Profit and Loss (P&L) for the project. ・Manage attrition consistently and discuss improvement methods. Other: ・Conduct discussions on probationary scorecards and operational policies. ・Prepare and present project performance to the client

・Practical experience in HR and labor management in trade, import/export, or manufacturing industries. ・Hands-on experience in full-cycle recruitment and labor management, particularly in policy formulation and handling labor-related issues. ・Ability to perform work strictly according to rules, with a strong sense of discipline. ・Strong leadership capable of guiding a young team (majority under 35 years old). ・Ability to unify the team, provide firm guidance when necessary, and manage the organization as a whole.

・STRATEGIC OPERATIONS GOVERNANCE (Scale: 1,000+ FTEs) -Liaise with top management to set operational goals, define strategic plans, and execute initiatives within agreed timelines. -Oversee Enterprise-scale operations (1,000+ FTEs) across multiple programs (CS, Technical Support, Sales), ensuring productivity, quality, and customer service standards are met. -Drive a culture of Root Cause Analysis (RCA) to identify systemic operational gaps. Implement data-driven solutions and state-of-the-art technologies to improve key metrics (AHT, CSAT, NPS) and profitability. ・FINANCIAL MANAGEMENT & PLANNING (P&L Ownership) -Full P&L Ownership: Prepare and manage operational budgets, ensuring alignment with financial targets and driving cost-efficiency strategies without compromising quality. -Develop revenue forecasts and analyze variances between plan and actual results to minimize leakage. -Oversee strategic resource allocation for current operations and potential business opportunities, including manpower, facilities, and systems. ・CLIENT RELATIONSHIP & BUSINESS GROWTH -Cultivate strong strategic partnerships with clients, ensuring needs are met and concerns are addressed promptly. -Propose new services and solutions based on customer insights, industry trends, and market analysis (local and global). -Lead Transition & Ramp-up for large-scale accounts, ensuring a seamless shift from implementation to steady-state operations. -Negotiate operational and commercial terms, including pricing, to support client and company objectives. ・TEAM DEVELOPMENT -Build a self-sustaining team capable of continuous improvement, innovation, and problem-solving. -Mentor and develop Managers and Senior Managers to perform with fairness, integrity, and alignment with management philosophy. -Promote upskilling and succession planning to ensure long-term operational excellence. -Task Frequency (Scope of Work) 【DAILY】 -Monitor and address critical operational issues promptly. -Review high-level escalations from clients and internal teams. 【WEEKLY / MONTHLY / QUARTERLY / ANNUALLY】 -Oversee Workforce Forecasting and daily staffing/workflow requirements. -Review and update operational processes based on client requirements and internal assessments (RCA results). -Conduct performance reviews and share business performance reports with stakeholders (Clients & Global Leadership). -Plan and manage annual budgets and forecasts. -Lead operational audits and ensure compliance with service standards.

- Handle Inside Sales and Customer Service operations for existing clients. - Account Volume: Handle approximately 20 accounts per person. Key Responsibilities: - In-House Sales to assist with the business expansion by acquiring new business from existing customers and gaining new clients for international forwarding. - Respond to customer inquiries by email and phone. - Progress control and schedule adjustment of import and export cargo. - Quotation preparation, invoice processing, and related paperwork. - Directing and coordinating with in-house customs clearance teams and delivery (trucking) teams. - Adjust business flow and operations according to the balance of cargo volume.

<Key Responsibilities> - Oversee mechanical maintenance, facility management, and general instrumentation operations. - Ensure the stable operation and maintenance of manufacturing equipment. - Lead technical projects and drive continuous improvement initiatives.

Job description Regulatory and Compliance (50%) > Responsible for general compliance with government laws and regulations such as but not limited to renewal of Business Permit, Permit to Locate, etc. Ensure the company adheres to external laws and internal policies by staying updated on regulations, developing policies and reporting on compliance status. > Identify and eliminate risks of non-compliance both externally and internally. > Performs timely submission of reports, permits or licenses as required while maintaining proper documentation with governing bodies. > Create, update and implement internal compliance policies and procedures to ensure company-wide adherence. > Perform regular audits and risk assessment to identify potential compliance gaps and implement corrective actions. > Act as point of contact with external regulatory agencies addressing inquiries and facilitating inspections. > Performs proper filing, registration and renewal of company licenses, permits and product certificates > Ensures the company business practices comply with all legal requirements and ethical standards. > Participates during external and internal audit in charge for compliance obligations. > Liaison to the following agencies: LGU, BIR, NPC,PDEA, DDB and CIP locator admin. > Must have valid driver's license. > Requires at least 5 years relevant experience. ISO Lead Auditor (50%) > Generally responsible on external and internal audits, root cause analysis, corrective action implementation, risk management and ensure overall compliance of the company to international standards. > Plan and execute internal or external audits to evaluate processes against the requirements of ISO standards. > Verify that the organization's integrated management system processes, documentation, and procedures align with the relevant ISO standard and regulatory requirement. > Provide insights and suggest corrective actions to improve efficiency, reduce waste, and drive continual improvement. > Conduct follow-up audits to ensure that corrective actions have been implemented effectively. > Requires at least 5 years experience. > ISO certification is required for this position. > Manufacturing industry experience is essential for this position. > Management system audits experience is required.

About the Company We are a global service provider supporting governments and embassies worldwide in visa application and consular services. Operating in over 100 countries and serving clients in more than 60 nations, we make the visa application process seamless and efficient for applicants. Our services include: ・Visa application processing ・Biometric data collection ・Courier and SMS services ・Comprehensive support to ensure accurate and timely visa applications This is a unique opportunity to join a company at the forefront of international travel and consular support, contributing directly to operational excellence and client satisfaction. As Deputy Manager, you will play a key role in leading the operations of a Visa Application Centre. You will ensure high-quality service delivery, drive operational efficiency, and maintain strong relationships with diplomats and government officials. Key responsibilities include: • Leading and managing center operations for optimal performance • Conducting regular quality checks and implementing improvements • Guiding and developing staff, providing training and mentorship • Ensuring compliance with contracts, SOPs, and company policies • Supporting clients and coordinating with internal teams • Enhancing productivity while maintaining data privacy and security standards • Promoting additional value-added services and contributing to revenue targets This is a senior-level position requiring a strategic mindset and leadership skills to drive growth and operational excellence.

Join a globally recognized manufacturing leader specializing in advanced precision technology. The company is a top-tier exporter registered with the Philippine Economic Zone Authority (PEZA), producing high-tech components including magnetic heads, inductors, and camera module assemblies used in cutting-edge electronics worldwide. With two state-of-the-art manufacturing plants, you will work in a cleanroom environment with advanced automation and processes that drive innovation. This is an exciting opportunity to grow your career in a structured corporate environment with strong professional development opportunities. 【Responsibilities】 • Ensure compliance with BIR & PEZA regulations through accurate reporting • Handle tax planning, budgeting, and financial projections • Process applications and certificates with BIR, PEZA, and other agencies • Prepare tax computations, returns, and statutory filings • Issue tax certificates for vendor withholding taxes • Oversee timely payment of local taxes, including real property tax • Prepare PEZA quarterly & annual reports and HQ tax reports/questionnaires • Assist in other finance-related tasks as assigned by the Assistant Tax Manager JOIN NOW!! • Be part of a leading manufacturing company with global operations • Gain exposure to high-level tax compliance and financial reporting • Work in a structured environment that values skill development and career growth • Engage with a dynamic team handling both local and international regulations

・OPERATIONS  Manage the operational floor and implement business plans to optimize seat utilization and workforce efficiency.  Drive adherence to industry best practices to enhance service delivery and identify opportunities for business expansion.  Ensure service level agreements (SLAs), key performance indicators (KPIs), and client expectations are consistently met or exceeded. ・TEAM DEVELOPMENT  Develop and implement strategic plans for continuous upskilling and talent development within the team.  Foster team synergy through structured career development paths, regular performance evaluations, and mentorship programs.  Promote a culture of collaboration, accountability, and innovation to drive high-performing teams. ・CLIENT RELATIONSHIP  Strengthen client relationships through effective communication, understanding client needs, and delivering tailored solutions.  Act as a trusted advisor to clients, providing actionable insights and strategies for their business growth and expansion.  Ensure transparency and alignment between client objectives and operational deliverables. ・BUSINESS PLANNING  Develop and execute comprehensive business strategies to optimize revenues, control costs, and ensure profitability.  Design sustainable business expansion plans, considering market trends, client opportunities, and resource optimization.  Conduct regular business reviews and align operational strategies with organizational goals. ・DAILY  Develop and enhance the coaching skills of all leaders to ensure effective mentorship and talent development.  Handle escalated transactions from clients, customers, or team members, ensuring swift resolution and alignment with company standards.  Monitor and review operational performance metrics, ensuring daily targets and SLAs are consistently met.  Plan and approve leave requests from all levels, ensuring proper workforce coverage and adherence to scheduling needs.  Conduct quick stand-up meetings or huddles to communicate immediate priorities or address operational issues. ・WEEKLY/ MONTHLY/ QUARTERLY/ANNUALY  Update team members on process and policy changes, ensuring alignment with client and organizational requirements.  Participate in or organize weekly meetings to discuss project updates, process improvements, and team performance.  Oversee and prepare detailed reports, such as Operations Health Check, Early Warning System (EWS) analysis, and other key performance reviews.  Analyze and compute project profit and loss, providing actionable insights for budget optimization and cost control.  Conduct regular attrition analyses, collaborating with operations teams to identify trends and implement retention strategies.  Lead performance reviews with team leaders, offering actionable feedback and guidance to meet long-term goals.  Plan and execute quarterly business reviews (QBRs) with clients and stakeholders, ensuring transparency and alignment with objectives. ・OTHERS  Facilitate discussions on probationary scorecards, operational policies, and expectations to promote continuous improvement.  Prepare, develop, and present comprehensive project performance updates and recommendations to clients and senior management.  Regularly evaluate team capacity and recommend staffing adjustments to meet dynamic project needs.  Stay informed on industry trends and provide strategic recommendations for innovations and process improvements.  Support the design and implementation of employee engagement initiatives to boost morale and productivity.