Customer Service – Assistant Manager
ID: 47476
Overview
-
Salary
43000PHP ~ 56000PHP
-
Industry
Financial Service
-
Position
Assistant Manager
-
Job Description
The Assistant Manager for Customer Service plays a vital roles in overseeing the department’s operations to ensure exceptional customer experiences. The role focuses on handling customer complaints, supervising the team, making the critical decisions, analyzing customer service performance, developing and maintaining standard operating procedures, devising strategies for operational efficiency, and managing a customer service tracker or inventory using a ticketing system.
Qualifications
-
Requirement
1. Educational Background > Completed Bachelor’s Degree in Business Administration, Management, or a related field. 2. Job Specific Competencies > Minimum of 5 years of experience in customer service role and 1-2 years in a supervisory or team lead role, preferably in the auto loan financing industry. > Experience handling complaint escalation, process improvement, and customer retention. 3. Personal Qualities • Proven leadership skills with experience in team management.
-
English Level
Communicative
-
Japanese Level
None
-
Other Language
English
Benefits & Conditions
-
Benefits
> To be Discuss
-
Working Hour
8:30 ~
-
Holiday
Saturdays, Sundays and Philippine Holidays