Overview

• Salary

  150000PHP ~ 200000PHP

• Industry

  BPO / IT BPO / Call Center

• Position

  Supervisor

• Job Description

  You will be responsible for overseeing night-shift operations and managing overall back-office functions for a US-targeted BPO call center with approximately 50 employees. Working closely alongside the local Site Leader (Japanese Head of the site), your key mission will be to mitigate moral hazards, foster a healthy organizational culture, and maintain seamless alignment with the Japan Headquarters. <Key Responsibilities> 1. Human Resources & Labor Management (HRBP Function) - Manage and mentor the HR team. - Monitor the attendance and conduct of frontline employees (call center agents, etc.) to proactively prevent and rectify misconduct, fraud, and policy violations. - Conduct employee interviews and handle grievance resolution/mediation during conflicts. - Escalate operational and organizational issues to the Japan Headquarters and the local Site Leader, and implement effective counter-measures. 2. General Affairs & Facility Management - Oversee office environment maintenance, security management, and resolve any facility-related issues. - Ensure the overall safety, security, and discipline of the office premises during the night shift. 3. Documentation & Process Improvement - Identify and structuralize on-site issues, and logically translate solutions into formal documentation. - Establish, update, and implement internal rules, evaluation systems, and operational processes to build a disciplined and structured organization.