Overview

• Salary

  75000PHP ~ 75000PHP

• Industry

  Healthcare / Medical

• Position

  Manager

• Job Description

  ・Strategic & Financial Management -Create a growth strategy for the center in coordination with the Business Head. -Provide requisite support to the Sales and Marketing team to increase center revenue. -Present an ROI and create a budget for upcoming and ongoing activities in consultation with the General Manager & Medical Director at the beginning of the year. -Revisit the budget on a quarterly basis to ascertain planned vs. actual utilization. -Maintain the center's financial accounts and send periodic MIS reports to the Head Office. -Provide approvals for center-specific purchase orders and vendor payments. -Responsibly use resources and control expenses to meet agreed budgetary controls. ・Center Operations & Administration -Supervise the center's operational activities. -Oversee security and surveillance of the center. -Ensure timely opening and closing of the center. -Ensure uninterrupted resource availability and make alternate arrangements as per the need of the center. -Maintain overall center responsibility for performing all duties in compliance with related legal/statutory regulations, professional duties, and obligations. -Maintain and improve mechanisms for center activities, measuring operations, processes, outcomes, and profitability, and disseminate feedback to appropriate internal entities. -Customer Service & Quality Assurance -Ensure guests are provided with the best quality of services and ensure "Guest Delight". -Ensure tests are conducted effectively and to the satisfaction of the guest. -Resolve guest grievances, capture and maintain positive customer feedback, and ensure improvements based on feedback received. -Ensure safe delivery of guest care services and ensure the safety of guests as well as staff. -Assist the Line Manager in achieving maximum customer satisfaction in accordance with organization plans. ・Team Management -Recruit, train, set actions and targets, appraise, manage performance, and provide coaching and general support to all team members. -Ensure team targets and those of the team as a whole are met. -Ensure discipline and adherence to policies like work hours, dress code, and leave. -Contribute to the training and development of the team. -Ensure the team understands that the center's profits and achievements are reflected in all its operations, including relationships and risk management.