Overview

• Salary

  80000PHP ~ 90000PHP

• Industry

  BPO / IT BPO / Call Center

• Position

  Manager

• Job Description

  ・OPERATIONS  Benchmark client's competitors, and provide better solution to clients and customers  Able to upsell/cross-sell to the clients to enrich the business features which can add values to their in-house business strategies ・TEAM DEVELOPMENT  Always seek ways to develop the performances of the supervisors and direct reports through upskilling initiatives  Able to control over the pace and direction of an initiative for operational improvements and sustainability ・CLIENT RELATIONSHIP  Reflect good understanding about customer needs and client’s business to ensure the business solutions are matched  Able to propose new services/business proposition based on client business plan in order to contribute to client business expansion ・BUSINESS PLANNING  Able to plan and maximize team performances within the budget allocated  Drive the approaches and strategies towards realizing the business plan ・DAILY  Develop and improve coaching skills of all leaders  Manage escalated transactions from clients/customers/team members  Review, plan and update leave requests from all levels ・WEEKLY/ MONTHLY/ QUARTERLY/ANNUALY  Update team members on process and policies changes rolled out by client  Participate/Organize weekly meeting on project updates  Complete the needs of reporting such as Operations Health Check, EWS Process & it’s Analysis etc  Able to compute profit and loss of the project  Address and manage attrition consistently and continuously discuss the progress and ways to improve with Operations ・OTHERS Always seek ways to have discussion on Probationary Scorecard, Operational Policies, setting of expectations etc for further improvements • Prepare, develop and present project’s performances to client