Overview

• Salary

  80000PHP ~ 90000PHP

• Industry

  BPO / IT BPO / Call Center

• Position

  Manager

• Job Description

  ・OPERATIONS :  Benchmark client's competitors, and provide better solution to clients and customers  Able to upsell/cross-sell to the clients to enrich the business features which can add values to their in-house business strategies ・TEAM DEVELOPMENT :  Always seek ways to develop the performances of the supervisors and direct reports through upskilling initiatives  Able to control over the pace and direction of an initiative for operational improvements and sustainability ・CLIENT RELATIONSHIP :  Reflect good understanding about customer needs and client’s business to ensure the business solutions are matched  Able to propose new services/business proposition based on client business plan in order to contribute to client business expansion ・BUSINESS PLANNING :  Able to plan and maximize team performances within the budget allocated  Drive the approaches and strategies towards realizing the business plan Daily: ・Develop coaching skills of leaders. ・Manage escalated transactions from clients or customers. ・Review and plan leave requests. Weekly / Monthly / Quarterly: ・Update the team on process/policy changes from the client. ・Organize weekly project update meetings. ・Complete reporting needs (Operations Health Check, EWS Process analysis). ・Compute Profit and Loss (P&L) for the project. ・Manage attrition consistently and discuss improvement methods. Other: ・Conduct discussions on probationary scorecards and operational policies. ・Prepare and present project performance to the client