French Speaking Air Group Reservations Agent (MAKATI)
ID: 47733
Overview
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Salary
35000PHP ~ 40000PHP
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Industry
Travel / Tourism
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Position
Junior
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Job Description
Join one of the world’s leading global travel and business solutions companies with a strong presence across multiple countries. This organization has been connecting people to the world for decades through innovative travel services, seamless customer support, and a dedication to making journeys unforgettable. With a reputation for excellence and a passion for delivering high-quality service, the company is continuously expanding its global footprint—making it an exciting place for professionals who want to grow their careers in the international travel industry. As an Air Group Reservations Agent (French Speaker), you will play a vital role in managing group bookings and providing exceptional service to clients worldwide. You will assist customers in arranging flights, accommodations, tours, and packages, while ensuring smooth coordination and accurate processing of travel reservations. 【Responsibilities】 ・Handle domestic and international travel inquiries, quotations, and group reservations with accuracy and attention to detail. ・Guide clients throughout the entire booking process, ensuring transparency in terms and conditions. ・Coordinate with finance teams to process payments, accounts receivables/payables, and reconciliation documents. ・Maintain professional communication via calls and emails while delivering timely solutions. ・Use advanced reservation and project management tools to manage group travel efficiently. ・Stay updated on travel industry trends, supplier offers, and best practices. ・Collaborate with the Group Air Team and escalate issues when necessary for prompt resolution.
Qualifications
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Requirement
【MUST】 ・Bachelor’s degree in Tourism, Hospitality, or related courses. ・At least 4 years of recent experience as an Air Groups Reservation Agent. ・Fluent in French (professional business level). ・Proficiency in Sabre (required). ・Strong knowledge of airline codes, fares, ticketing rules, and industry practices. ・Excellent communication and problem-solving skills. ・Detail-oriented, accurate, and able to perform well under pressure. ・Willing to work onsite in Makati, including holidays, weekends, and shifting schedules. 【BETTER】 ・Experience using Amadeus system. ・Proficiency in Cvent and Microsoft Office Suite (Excel, Word, PowerPoint). ・Previous experience in a Travel & Leisure agency or BPO environment. ・Experience working with virtual or multicultural teams. ・Ability to travel for client events when required. ・Open to hybrid work arrangements.
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English Level
Business Level
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Japanese Level
None
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Other Language
French
Benefits & Conditions
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Benefits
・Competitive salary with Night Shift Allowance ・HMO & Group Life Insurance coverage ・Annual Performance Appraisal & Skill Set Appraisal ・Government-mandated benefits (SSS, PHIC, HDMF) ・Team Building & Monthly Celebrations to keep work fun and engaging 。Hybrid work setup for better work-life balance ★Perks and Benefits★ チェックCompetitive salary with Night Shift Allowance HMO & Group Life Insurance coverage Annual Performance Appraisal & Skill Set Appraisal Government-mandated benefits (SSS, PHIC, HDMF) Team Building & Monthly Celebrations to keep work fun and engaging Hybrid work setup for better work-life balance
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Working Hour
Night Shift ~ Night Shift
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Holiday
Shifting depend on schedule