HR Manager (Japanese Speaker – JLPT N3 or above) <BPO-MAKATI>
ID: 47598
Overview
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Salary
80000PHP ~ 100000PHP
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Industry
BPO / IT BPO / Call Center
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Position
Manager
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Job Description
We are a dynamic, globally connected organization with a strong presence in the travel, tourism, and business support sectors. The company operates as a shared service center supporting regional operations in HR, finance, IT, and administration. Our mission is to provide high-quality services while fostering a collaborative and inclusive work culture driven by integrity, innovation, and excellence. <Job Summary> We are seeking a seasoned HR Manager fluent in Japanese and English to lead and manage the human resources function. This role plays a critical part in shaping employee experience, promoting organizational efficiency, and ensuring compliance with local and international HR standards. 【Responsibilities】 ・Develop, implement, and manage HR policies aligned with company vision ・Oversee full-cycle recruitment, hiring, and onboarding ・Foster positive employee relations; resolve conflicts and handle grievances professionally ・Administer compensation, benefits, and annual performance evaluation systems ・Implement employee training, performance management, and development programs ・Ensure labor law compliance and handle government-related processes (PEZA, DOLE, Visa, etc.) ・Maintain accurate HRIS records and administrative documentation ・Lead office safety, wellness, and emergency procedures ・Provide coaching and support to managers and employees Reporting to: President 3 staff will handle ★Why Join Us★ Joining us means becoming part of a globally respected company that recognizes your value and supports your career. Here's what makes this opportunity special: ☆Work-Life Balance – Hybrid setup with flexibility once regularized ☆Global Exposure – Work with Japanese leaders and international teams ☆Career Advancement – Clear path for promotion and leadership development ☆Premium Benefits – HMO, Life Insurance, and Retirement Program ☆Recognition & Rewards – Performance and skill-based appraisals ☆Engaging Culture – Annual team building, company parties, and cultural exchanges ☆Training Support – Opportunities for certifications and professional growth
Qualifications
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Requirement
【MUST】 ・Bachelor’s degree in Human Resources, Psychology, or related field ・5 to 10 years of strong HR and administrative experience, ideally in BPO or service-related industries ・JLPT N3 or higher; fluent in Japanese and English (written and verbal) ・In-depth knowledge of Philippine labor law and HR compliance practices ・Strong leadership capabilities with proven team management experience ・Strong personality with the confidence to make sound decisions and manage sensitive issues with diplomacy and authority ・Excellent interpersonal, conflict-resolution, and communication skills ・Proficiency in MS Office, Google Workspace, and HR management systems ・Experience in handling PEZA, DOLE, and visa processes ・Willingness to work on a hybrid setup in Makati City 【BETTER】 + HR certifications (e.g., CHRP, CHRA) + Experience in travel, tourism, or shared services industries + Familiarity with Japanese corporate culture or global HR practices + Strong analytical, problem-solving, and time management skills + Experience working with multicultural and multilingual teams
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English Level
Business Level
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Japanese Level
N3
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Other Language
English
Benefits & Conditions
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Benefits
• Philippines Mandated benefits (SSS/Pag-ibig/Phil Health) • 13th-month pay • Yearly Performance Appraisal • Skill Set Appraisal • Annual Corporate Events (Team Building/Christmas Party) • Retirement Benefit Program • HMO and Life Insurance • Hybrid Set up (WFH benefit upon regularization) • Above minimum offers • Opportunity for promotion
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Working Hour
9:00 ~
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Holiday
Saturdays sundays Philippines holidays