Overview

• Salary

  60000PHP ~ 100000PHP

• Industry

  Food & Beverage

• Position

  Supervisor

• Job Description

  The Service Supervisor is responsible for managing the daily operations of the service team, ensuring high-quality customer service, resolving issues, and driving team performance. They lead, motivate, and support service staff to meet or exceed service objectives while maintaining a positive customer experience. Key Responsibilities: Team Leadership & Supervision: Lead a team of service staff to ensure effective service delivery. Supervise daily operations, ensuring the team meets or exceeds service standards. Conduct regular one-on-one meetings with team members, providing feedback and coaching for continuous improvement. Foster a positive work environment to enhance team morale and productivity. Customer Service & Satisfaction: Oversee service delivery to ensure customer satisfaction is consistently achieved. Address customer complaints or escalations promptly, ensuring effective solutions. Monitor and analyze customer feedback to identify areas of improvement. Operational Efficiency: Manage schedules, workloads, and resources for the service team. Ensure service targets (e.g., response times, resolution times) are met in line with company goals and SLAs (Service Level Agreements). Identify inefficiencies and implement improvements to enhance service delivery. Training & Development: Train new staff and support the ongoing development of team members. Monitor performance metrics to identify areas where training is needed. Create and implement training programs to enhance the skills and knowledge of the team. Quality Assurance: Maintain service quality by ensuring adherence to company policies, procedures, and best practices. Conduct regular audits of service interactions to ensure compliance with standards. Identify trends in service performance and work on improving processes and procedures. Administrative Duties: Prepare and maintain reports on team performance, customer issues, and operational metrics. Provide data-driven insights to management on areas for improvement and resource allocation. Assist with administrative tasks such as scheduling, resource allocation, and performance documentation. Health & Safety Compliance: Ensure all service activities comply with safety and legal regulations. Promote a safe working environment and ensure employees follow proper health and safety procedures.