IT Support Engineer
ID: 46817

18,000PHP ~ 23,000PHP Luzon Philippines 2024/03/09

Overview

  • Salary

    18000PHP ~ 23000PHP

  • Industry

    IT

  • Position

    Junior

  • Job Description

    > Knowledge in System Planning. Study and plan IT resources needed in line with company direction and needs > Knowledge in IT Resource Provisioning. Acquire, setup and deploy IT resources as well as changes on the IT resource > Knowledge in Preventive Maintenance. Pro-active maintenance to prevent unavailability or failure on IT resource. > Corrective Maintenance. Post-active maintenance to solve problems and minimize stoppage on operation > Knowledge in installation and configuration of computer hardware, software, operating system and application. > Knowledge in monitoring and maintaining computer systems, network, printer and server. > Communicates with staff through a series of action set up the system or resolve the issue. > Knowledge in troubleshooting network and system including diagnosing and solving hardware and software faults. > Support the roll out of new application. > Manage PC set up and deployment to new employee. IT Knowledge: > Good knowledge, troubleshoot and handon skill in System server, storage hardware, Database, Software defined network, software defined storage, cloud orchestration and automation > Microsoft active-directory & AD integrated applications, Microsoft Exchange, Authentication Server, > Virtualization - Microsoft Hyper-V, Vmware > Virtualization - Microsoft Hyper-V, Vmware > Hyperconverged - Nutanix > Backup - Veritas & Veeam > Licenses and certificate activation > Cloud - O365, Azure and AWS, backup > Basic network and security features Administrative Support: > Microsoft Active Directory & AD integrated applications > Files access and quota > Backup task and policies > DR / BCP procedures > Azure / AWS / Office 365 cloud provisioning and maintainance > Infrastructure documentation > Monitoring and analysis Technical Support: > Call response and support within service level agreement > Incident / problem troubleshooting, fault clarification and isolation > Provide workaround and/or resolution > Communication and reporting > Security updates and patching > Firmware upgrade

Qualifications

  • Requirement

    > Graduate/Bachelor’s Degree in Information Technology and other computer-related/equivalent courses > More than average knowledge and skills in server system design, maintenance, documentation, troubleshooting. > More than average knowledge in Microsoft Servers System (Linux System is a plus). > Self-motivated with strong sense of responsibility and urgency > Diligent in documentation, reporting and tasks tracking ability. > Possess analytical skills to be able to solve issues and ability to work independently and cope with pressure. > Time management, good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment.

  • English Level

    Communicative

  • Japanese Level

    None

  • Other Language

    English

Benefits & Conditions

  • Benefits

    to be discuss

  • Working Hour

    8:00 ~ 17:00

  • Holiday

    Ph holiday

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