{"id":90026,"date":"2026-04-16T03:01:27","date_gmt":"2026-04-15T18:01:27","guid":{"rendered":"https:\/\/rcx-recruitment.com\/candidate\/en\/jobs\/47855\/"},"modified":"2026-04-16T03:01:27","modified_gmt":"2026-04-15T18:01:27","slug":"47855","status":"publish","type":"job","link":"https:\/\/rcx-recruitment.com\/candidate\/en\/jobs\/47855\/","title":{"rendered":"Operations Director\u3010Pasig\u3011"},"content":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","swell_btn_cv_data":""},"categories":[],"class_list":["post-90026","job","type-job","status-publish","hentry"],"acf":{"ID":47855,"country":"Philippines","city":"Pasig","salary_min":240000,"salary_max":250000,"currency":"PHP","industry":"BPO \/ IT BPO \/ Call Center","job_description":"\u30fbSTRATEGIC OPERATIONS GOVERNANCE (Scale: 1,000+ FTEs)\n-Liaise with top management to set operational goals, define strategic plans, and execute initiatives within agreed timelines.\n-Oversee Enterprise-scale operations (1,000+ FTEs) across multiple programs (CS, Technical Support, Sales), ensuring productivity, quality, and customer service standards are met.\n-Drive a culture of Root Cause Analysis (RCA) to identify systemic operational gaps. Implement data-driven solutions and state-of-the-art technologies to improve key metrics (AHT, CSAT, NPS) and profitability.\n\n\u30fbFINANCIAL MANAGEMENT & PLANNING (P&L Ownership)\n-Full P&L Ownership: Prepare and manage operational budgets, ensuring alignment with financial targets and driving cost-efficiency strategies without compromising quality.\n-Develop revenue forecasts and analyze variances between plan and actual results to minimize leakage.\n-Oversee strategic resource allocation for current operations and potential business opportunities, including manpower, facilities, and systems.\n\n\u30fbCLIENT RELATIONSHIP & BUSINESS GROWTH\n-Cultivate strong strategic partnerships with clients, ensuring needs are met and concerns are addressed promptly.\n-Propose new services and solutions based on customer insights, industry trends, and market analysis (local and global).\n-Lead Transition & Ramp-up for large-scale accounts, ensuring a seamless shift from implementation to steady-state operations.\n-Negotiate operational and commercial terms, including pricing, to support client and company objectives.\n\n\u30fbTEAM DEVELOPMENT\n-Build a self-sustaining team capable of continuous improvement, innovation, and problem-solving.\n-Mentor and develop Managers and Senior Managers to perform with fairness, integrity, and alignment with management philosophy.\n-Promote upskilling and succession planning to ensure long-term operational excellence.\n-Task Frequency \n\n(Scope of Work)\n\u3010DAILY\u3011\n-Monitor and address critical operational issues promptly.\n-Review high-level escalations from clients and internal teams.\n\n\u3010WEEKLY \/ MONTHLY \/ QUARTERLY \/ ANNUALLY\u3011\n-Oversee Workforce Forecasting and daily staffing\/workflow requirements.\n-Review and update operational processes based on client requirements and internal assessments (RCA results).\n-Conduct performance reviews and share business performance reports with stakeholders (Clients & Global Leadership).\n-Plan and manage annual budgets and forecasts.\n-Lead operational audits and ensure compliance with service standards.","requirement":"\u3010MUST\u3011 (Non-Negotiable Criteria)\n\u30fbExperience & Seniority:\n-12\u201315 years of total experience in BPO Operations.\n-Crucial: Must have 2\u20135 years of recent experience at a Director or Senior Operations Manager level.\n-(Added Restriction): Candidates strictly at "Site Manager," "Account Manager," or "Implementation Manager" levels do not meet the requirement.\n\n\u30fbScale of Operations:\n-Proven experience managing large-scale operations (approx. 1,000+ FTEs) involving multiple LOBs.\n\n\u30fbEmployment Stability (New Requirement):\n-Stable tenure is required. Ideally 2+ years per company.\n-Candidates with a history of frequent short stints (<1.5 years) without valid project-based reasons will be deprioritized.\n\n\u30fbOperational Expertise:\n-Strong background in Multinational BPO Operations (CS & Technical Support focus).\n-(Added Restriction): Profiles heavily skewed towards Sales\/Business Development\/Client Services without core operational governance experience are a mismatch.\n\n\u30fbAnalytical Proficiency:\n-Demonstrated capability in Root Cause Analysis (RCA), Forecasting, Capacity Planning, and P&L Management.\n\n\u3010PREFERRED\u3011\n-Six Sigma Black Belt\/Green Belt: Strong advantage for demonstrating structured problem-solving skills.\n-Experience in Operational Audits and establishing governance frameworks.","english_level":"Business Level","other_language":"Tagalog","benefit":"\u30fbPhilippine Statutory Benefits\n\u30fbDay 1 Free HMO (principal) + 1 free dependent (upon reg) + 2 optional dependent shouldered by employee (upon reg)\n\u30fbEmergency Leave benefit available Day 1\n\u30fbDay 1 - Rice Allowance (Php1,500)","working_hour_start":"shifting schedules","working_hour_end":"shifting schedules","holiday":"Based on project requirements; candidates must be open to working any day of the week (standard 2 rest days per week)","job_category":"Top Management","japanese_level":"None","img_url":"","position":"Manager","area":"Metro Manila"},"_links":{"self":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/job\/90026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/media?parent=90026"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/categories?post=90026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}