{"id":90025,"date":"2026-04-16T03:01:27","date_gmt":"2026-04-15T18:01:27","guid":{"rendered":"https:\/\/rcx-recruitment.com\/candidate\/en\/jobs\/47854\/"},"modified":"2026-04-16T03:01:27","modified_gmt":"2026-04-15T18:01:27","slug":"47854","status":"publish","type":"job","link":"https:\/\/rcx-recruitment.com\/candidate\/en\/jobs\/47854\/","title":{"rendered":"Operations Manager Multinational Account \u3010Pasig\u3011"},"content":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","swell_btn_cv_data":""},"categories":[],"class_list":["post-90025","job","type-job","status-publish","hentry"],"acf":{"ID":47854,"country":"Philippines","city":"Pasig","salary_min":80000,"salary_max":90000,"currency":"PHP","industry":"BPO \/ IT BPO \/ Call Center","job_description":"\u30fbOPERATIONS :\n\uf0b7 Benchmark client's competitors, and provide better solution to clients and customers  \n\uf0b7 Able to upsell\/cross-sell to the clients to enrich the business features which can add \nvalues to their in-house business strategies \n\n\u30fbTEAM DEVELOPMENT :\n\uf0b7 Always seek ways to develop the performances of the supervisors and direct reports \nthrough upskilling initiatives  \n\uf0b7 Able to control over the pace and direction of an initiative for operational \nimprovements and sustainability \n\n\u30fbCLIENT RELATIONSHIP :\n\uf0b7 Reflect good understanding about customer needs and client\u2019s business to ensure the \nbusiness solutions are matched \n\uf0b7 Able to propose new services\/business proposition based on client business plan in \norder to contribute to client business expansion  \n\n\u30fbBUSINESS PLANNING :\n\uf0b7 Able to plan and maximize team performances within the budget allocated \n\uf0b7 Drive the approaches and strategies towards realizing the business plan\n\nDaily:\n\u30fbDevelop coaching skills of leaders.\n\u30fbManage escalated transactions from clients or customers.\n\u30fbReview and plan leave requests.\n\nWeekly \/ Monthly \/ Quarterly:\n\u30fbUpdate the team on process\/policy changes from the client.\n\u30fbOrganize weekly project update meetings.\n\u30fbComplete reporting needs (Operations Health Check, EWS Process analysis).\n\u30fbCompute Profit and Loss (P&L) for the project.\n\u30fbManage attrition consistently and discuss improvement methods.\n\nOther:\n\u30fbConduct discussions on probationary scorecards and operational policies.\n\u30fbPrepare and present project performance to the client","requirement":"\u3010MUST\u3011\n\u30fbAt least 3 years of work experience in the same or related role.\n\u30fbExperience practicing Root Cause Analysis in performance management.\n\u30fbExperience delivering business reviews.\n\u30fbGraduate of Any 4 year course \n\u30fbEndorse candidates with consistent 2+ years tenure per role,\n\u30fbCurrent or recent Operations Manager role in a traditional BPO\/contact center\n\n\u3010PREFERRED\u3011\n\u30fbPreferred exposure to the multinational BPO \/ Call Center industry.\n\u30fbSix Sigma Certification is an advantage.\n\nKey Attributes:\n\u30fbExcellent written and oral communication skills \n\u30fbFlexible and Professional \n\u30fbFoster Conflict Resolution \n\u30fbApply Emotional Fortitude \n\u30fbCan Work under minimal supervision ","english_level":"Business Level","other_language":"Tagalog","benefit":"\u30fbPhilippine Statutory Benefits\n\u30fbDay 1 Free HMO (principal) + 1 free dependent (upon reg) + 2 optional dependent shouldered by employee (upon reg)\n\u30fbLeave Benefits can be used upon regularization\n\u30fbAfter 6 mos - Rice Allowance (Php1,500)","working_hour_start":"shifting schedules","working_hour_end":"shifting schedules","holiday":"Based on project requirements; candidates must be open to working any day of the week (standard 2 rest days per week)","job_category":"Top Management","japanese_level":"Native","img_url":"","position":"Manager","area":"Metro Manila"},"_links":{"self":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/job\/90025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/media?parent=90025"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/categories?post=90025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}