{"id":90024,"date":"2026-04-16T03:01:27","date_gmt":"2026-04-15T18:01:27","guid":{"rendered":"https:\/\/rcx-recruitment.com\/candidate\/en\/jobs\/47856\/"},"modified":"2026-04-16T03:01:27","modified_gmt":"2026-04-15T18:01:27","slug":"47856","status":"publish","type":"job","link":"https:\/\/rcx-recruitment.com\/candidate\/en\/jobs\/47856\/","title":{"rendered":"Operations Manager \u3010Pasig\u3011"},"content":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","swell_btn_cv_data":""},"categories":[],"class_list":["post-90024","job","type-job","status-publish","hentry"],"acf":{"ID":47856,"country":"Philippines","city":"Pasig","salary_min":80000,"salary_max":90000,"currency":"PHP","industry":"BPO \/ IT BPO \/ Call Center","job_description":"\u30fbOPERATIONS \n\uf0b7 Benchmark client's competitors, and provide better solution to clients and \ncustomers  \n\uf0b7 Able to upsell\/cross-sell to the clients to enrich the business features which \ncan add values to their in-house business strategies \n \n\u30fbTEAM DEVELOPMENT \n\uf0b7 Always seek ways to develop the performances of the supervisors and direct \nreports through upskilling initiatives  \n\uf0b7 Able to control over the pace and direction of an initiative for operational \nimprovements and sustainability \n \n\u30fbCLIENT RELATIONSHIP \n\uf0b7 Reflect good understanding about customer needs and client\u2019s business to \nensure the business solutions are matched \n\uf0b7 Able to propose new services\/business proposition based on client business \nplan in order to contribute to client business expansion  \n \n\u30fbBUSINESS PLANNING \n\uf0b7 Able to plan and maximize team performances within the budget allocated \n\uf0b7 Drive the approaches and strategies towards realizing the business plan \n\n\u30fbDAILY\n\uf0b7 Develop and improve coaching skills of all leaders \n\uf0b7 Manage escalated transactions from clients\/customers\/team \nmembers  \n\uf0b7 Review, plan and update leave requests from all levels \n\n\u30fbWEEKLY\/ MONTHLY\/ QUARTERLY\/ANNUALY \n\uf0b7 Update team members on process and policies changes rolled out by \nclient \n\uf0b7 Participate\/Organize weekly meeting on project updates  \n\uf0b7 Complete the needs of reporting such as Operations Health Check, EWS Process & it\u2019s Analysis etc  \n\uf0b7 Able to compute profit and loss of the project \n\uf0b7 Address and manage attrition consistently and continuously discuss \nthe progress and ways to improve with Operations \n\n\u30fbOTHERS \nAlways seek ways to have discussion on Probationary Scorecard, Operational Policies, setting of expectations etc for further improvements \n\u2022 Prepare, develop and present project\u2019s performances to client ","requirement":"\u3010MUST\u3011\n\u30fbBachelor\u2019s degree in any field.\n\u30fbMinimum of 3 years of work experience in a similar or related role.\n\u30fbEndorse candidates with consistent 2+ years tenure per role,\n\u30fbCurrent or recent Operations Manager role in a traditional BPO\/contact center,\n\n\u3010PREFERED\u3011\n\u30fbExperience in the multinational BPO \/ Call Center industry is preferred.\n\u30fbSix Sigma certification is an advantage.\n\n\u3010Personal Skill\u3011\u3011\n\u30fbMake decisions within the assigned area of responsibility and execute projects that meet the organization's strategic goals.\n\u30fbBuild trust and maintain strong relationships with clients to maximize revenue and profitability.\n\u30fbDemonstrate excellent leadership to unite the team and effectively resolve conflicts.\n\u30fbUtilize analytical, objective, and critical thinking to make sound decisions.\n\n\u3010Operational Skills\u3011\n\u30fbPossess in-depth knowledge of client products and services to drive superior team performance.\n\u30fbMinimize operational costs by meeting quantitative and qualitative requirements and maintaining resource standards.\n\u30fbManage floor staffing requirements through effective Forecasting, scheduling, attendance management, workforce planning, and recruitment.\n\u30fbAnalyze performance data to conduct performance management at all levels.\n\n\u3010Strategic Skills\u3011\n\u30fbDemonstrate proficiency in Customer Service and Contact Center operations with the ability to manage them effectively.\n\u30fbManage clients and stakeholders to ensure their expectations are heard and addressed.\n\u30fbDemonstrate confidence, competence, and efficiency to drive improvements in operational effectiveness and customer satisfaction.","english_level":"Business Level","other_language":"Tagalog","benefit":"\u30fbPhilippine Statutory Benefits\n\u30fbDay 1 Free HMO (principal) + 1 free dependent (upon reg) + 2 optional dependent shouldered by employee (upon reg)\n\u30fbLeave Benefits can be used upon regularization\n\u30fbAfter 6 mos - Rice Allowance (Php1,500)","working_hour_start":"shifting schedules","working_hour_end":"shifting schedules","holiday":"Based on project requirements; candidates must be open to working any day of the week (standard 2 rest days per week)","job_category":"Top Management","japanese_level":"None","img_url":"","position":"Manager","area":"Metro Manila"},"_links":{"self":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/job\/90024","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/media?parent=90024"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/categories?post=90024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}