{"id":102636,"date":"2026-06-14T03:02:12","date_gmt":"2026-06-13T18:02:12","guid":{"rendered":"https:\/\/rcx-recruitment.com\/candidate\/en\/jobs\/48279\/"},"modified":"2026-06-14T03:02:12","modified_gmt":"2026-06-13T18:02:12","slug":"48279","status":"publish","type":"job","link":"https:\/\/rcx-recruitment.com\/candidate\/en\/jobs\/48279\/","title":{"rendered":"Corporate Manager for Night Shift Call Center in BGC"},"content":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","swell_btn_cv_data":""},"categories":[],"class_list":["post-102636","job","type-job","status-publish","hentry"],"acf":{"ID":48279,"country":"Philippines","city":"Taguig","salary_min":150000,"salary_max":200000,"currency":"PHP","industry":"BPO \/ IT BPO \/ Call Center","job_description":"You will be responsible for overseeing night-shift operations and managing overall back-office functions for a US-targeted BPO call center with approximately 50 employees. Working closely alongside the local Site Leader (Japanese Head of the site), your key mission will be to mitigate moral hazards, foster a healthy organizational culture, and maintain seamless alignment with the Japan Headquarters.\n\n\n<Key Responsibilities>\n\n1. Human Resources & Labor Management (HRBP Function)\n- Manage and mentor the HR team.\n- Monitor the attendance and conduct of frontline employees (call center agents, etc.) to proactively prevent and rectify misconduct, fraud, and policy violations.\n- Conduct employee interviews and handle grievance resolution\/mediation during conflicts.\n- Escalate operational and organizational issues to the Japan Headquarters and the local Site Leader, and implement effective counter-measures.\n\n2. General Affairs & Facility Management\n- Oversee office environment maintenance, security management, and resolve any facility-related issues.\n- Ensure the overall safety, security, and discipline of the office premises during the night shift.\n\n3. Documentation & Process Improvement\n- Identify and structuralize on-site issues, and logically translate solutions into formal documentation.\n- Establish, update, and implement internal rules, evaluation systems, and operational processes to build a disciplined and structured organization.","requirement":"<MUST>\n- At least 5 years of proven management experience in Human Resources, General Affairs, or overall Back-Office operations.\n- Working experience in Japanese company\n- Knowledge of Japanese business culture and its sense of speed, capable of striking the right balance and bridging the gap between Japan HQ and local staff.\n- A hands-on mindset with the willingness to roll up your sleeves and drive tasks forward directly on the ground.\n- Business-level English\n\n\n<BETTER>\n- Experience managing operations in a start-up or rapid scaling phase.\n- Work or managerial experience within the BPO or Call Center industry.\n\n<SOFT SKILLS>\n- Strong analytical and logical thinking skills, with the ability to structure and document complex issues clearly.\n- High communication skills with the ability to balance strict discipline (assertiveness) and flexibility when managing diverse teams.\n","english_level":"Business Level","other_language":"None","benefit":"- SSS\n- Philhealth\n- Pag-ibig\n- 13month Pay\n\n- SL: 15days\n- VL: 12days\n- Transportation Allowance: 3,000php\n- Meal Allowacnce: 1,500php\n- HMO","working_hour_start":"10:00 PM","working_hour_end":"7:00 AM","holiday":"Night Shift (Based on US working hours)\n10:00 PM - 7:00 AM\n0:00 AM - 9:00 AM ","job_category":"Corporate Strategy\/Planning","japanese_level":"N1","img_url":"","position":"Supervisor","area":"Metro Manila"},"_links":{"self":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/job\/102636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/media?parent=102636"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rcx-recruitment.com\/candidate\/en\/wp-json\/wp\/v2\/categories?post=102636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}